|
Listening is the ability to accurately receive and interpret messages
in the communication process.
Listening is key to all effective communication, without the ability to
listen effectively messages are easily misunderstood.
Listening is one of the most important skills you can have.
An active process of getting information, ideas.
“Listening is the process of receiving, constructing meaning from, and responding to spoken
II The Process of Listening
1-Receiving
• Is the intentional
focus on hearing a speaker’s message.
• This stage is represented by the ear because it is the primary tool
involved with this stage of the listening process.
2- Understanding
• In the understanding stage, we
attempt to learn the meaning of the message, which is not always easy.
• Deciding what the message
means to you
3- Remembering
• Remembering begins with
listening; if you cannot remember something that was said, you might not have
been listening effectively.
• However, even when you are
listening attentively, some messages are more difficult than others to
understand and remember. Overly complex messages that are filled with detail
call for highly developed listening skills.
4- Evaluating
• The fourth stage in the
listening process is evaluating.
• evaluations of the same
message can vary widely from one listener to another.
• The stages two, three, and
four are represented by the brain because it is the primary tool involved with
these stages of the listening process.
5- Responding
• Responding—sometimes referred
to as feedback—is the fifth and final stage of the listening process.
• Your reaction to the message.
It can be emotional and intellectual.
• For example, you are giving
positive feedback to your instructor if at the end of class, you stay behind to
finish a sentence in your notes or approach the instructor to ask for
clarification. The opposite kind of feedback is given by students who gather
their belongings and rush out the door as soon as class is over.
. • This stage is represented by the lips because we often give feedback in the form of verbal feedback;
however, you can just as easily respond nonverbally.
?III How To Listen Effectively
IIII Basic Types of Listening
1/ Active Listening •Understanding all things •Proper
interaction. •Proper feedback
2/ Selective Listening •We remember only • Selective portion. • Topic
is not to our liking
3/ Empathetic listening • When we listen empathetically, we go beyond
sympathy to seek a truer understand how others are feeling. • This requires
excellent discrimination and close attention to the nuances of emotional
signals. When we are being truly empathetic, we actually feel what they are
feeling.
4/ Ignoring Listening • Not listening at all • Is pretty insulting to others. • It can lead to strained
relations
